Refunds
If the open copy will not load in NSP, PCLink or MTune, the whole $69.99 comes back.
How to ask
Write to [email protected] or use the chat, quoting the order number and the message the software gives when the file is opened.
What happens
The desk checks the file. If the fault is on our side we either send a working copy or refund through PayPal, whichever you prefer.
Not covered
A file that opens fine but holds a calibration you did not expect. The read-out exists so you can check the unit and engine set-up before paying.